Customer Experience Software
State of the Art Customer Interactions
In the past, a shiny surface was often enough for success in the digital world. Today, if you want to find your customers in the plethora of offers and build loyalty to your brand, you need much more: technology that is omni-channel-capable and ensures direct, personal, seamless, simple and complete interaction, every single time.
Users no longer interact with companies in a linear fashion, but where it suits them: on social media, on Google, on websites and at many other touchpoints. This is exactly what Factorial specialises in: Fluid state-of-the-art customer interaction on a par with the best digital players worldwide.
Our Services
Excellent Technologies
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Technical Consulting
- Technical Strategy
- Accessibility Audits
- Technical Audits
- Trainings
- Solution Architecture
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Development & Integration
- B2B / Custom Software
- E-Commerce Integrations
- Third Party System Integrations
- ERP, PIM, DAM
- Learning Management Systems
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Infrastructure & Hosting
- DevOps
- Managed Kubernetes
- Infrastructure
- Hosting
- IT Security
- Open Source
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Security & Compliance
- Risk Assessment
- Compliance
- Web Security
- Authentication
- Standards (GDPR, ISO…)
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Web Application Development
- High Performance Websites
- Intra- / Extranet
- Progressive Web Apps
- Business Applications
Customer Experience Design
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Business Analysis
- Digital Strategy
- Product Strategy
- Transformation Consulting
- Requirement Engineering
- Business Process Engineering
- KPI-Frameworks
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Customer Experience Design
- User Testing
- Prototyping
- Personas & Target Group Analysis
- Customer Journey Mapping
- Usability Audit
- Heuristic Evaluation
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Interface Design
- Visual Design
- Interaction Design
- Digital Branding
- Icon Design
- Design Systems
- Digital Accessibility
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Data & Analytics
- SEO Strategy
- Data Visualization
- AI-Driven Analytics
- Tracking Audits
- Tracking Dashboards
Our most important interaction: With You
Digital ecosystems are not only highly complex — they are constantly changing. That’s why we attach so much importance to a stable, trusting and long-term partnership with you. Because when we are well attuned to each other, we are fast and agile together. This makes it much easier to master innovation cycles, strategy changes and disruptions.
Your software should be your software
No off-the-shelf solution will help with your company’s specific requirements, problems and opportunities — only customised solutions will do. Sounds simple. And it is.
At least when you have over twenty years of experience — and a team at the starting blocks that is unrivalled in Europe.
The best answers start with smart questions
You can only get what you need if you know exactly what you need. Our specialists use their experience and expertise to support you with Requirements Engineering. This ensures that we fully understand your requirements and can put them into practice.
